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Lead Mitigation Specialist
2 months ago
911 Restoration Of R & J Snyder LLC is seeking a highly skilled and experienced Lead Mitigation Specialist to join our team. As a key member of our emergency response team, you will be responsible for responding to and performing activities in support of emergency mitigation services.
Key Responsibilities- Respond to service calls for water, fire, and mold damage at the direction of management.
- Make the initial physical contact with a new customer to orient them about the company's services needed to mitigate their property.
- Perform all necessary tasks to complete the services required at the customer's property, including demolition work, working with or without other technicians, and with machinery and tools as required and available.
- Assist in resolving customer concerns and complaints, coordinating with other employees/team members in customer service support and management.
- Responsible for completing necessary paperwork and other supporting information to document performance of services in a timely manner.
- May be required to communicate with third-party representatives in support of the project.
- Keep appointments to ensure project is on schedule for completion and customer is aware of latest developments.
- High School education or equivalent (i.e., GED, etc.).
- IICRC training and certifications that are required WDRT, ASDT, and/or AMRT.
- Valid Driver's license with a copy of current driving history issued by DMV.
- Previous experience in water restoration sales and customer relations, or other related fields.
- Familiarity with Xactimate pricing.
- Good customer service skills; the ability to build rapport with clients and other third-party representatives.
- Strong negotiation skills.
- Strong communications skills, both written and oral.
- Deadline and detail-oriented.
- Experience in mitigation for commercial buildings a plus, i.e., hotels, restaurants, retail stores, etc.
- Job Type: Full-time.
- Office Hours: 8:00 am to 5:00 pm, M-F. Technician with rotating schedules as needed.
- Specific Uniform Dress required: TBD.
