Customer Service Professional
6 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Telecommunications Customer Service Representative to join our team at Local Firm. As a key member of our customer account management team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and effective resolution to customer inquiries and issues
- Communicate clearly and professionally with customers via phone, email, and in-person
- Work collaboratively with internal teams to resolve complex customer issues
- Stay up-to-date on product knowledge and services to provide accurate information to customers
- Meet or exceed customer satisfaction targets and key performance indicators
Requirements:
- High school diploma or equivalent required; degree in a related field preferred
- 1-2 years of customer service experience in a call center or retail environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong product knowledge and technical skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and inclusive work environment
- Recognition and rewards for outstanding performance
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