Customer Service Representative

5 days ago


San Diego, California, United States Liberty Military Housing Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty Military Housing. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our residents, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns via phone, email, and in-person interactions.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs).
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 2 years of customer service experience in a call center or similar environment.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and customer relationship management (CRM) software.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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