Technical Support Manager

3 days ago


Troy, Ohio, United States ITW Full time
Job Title: Technical Support Manager

ITW is seeking a highly skilled and motivated Technical Support Manager to lead our technical support team. The ideal candidate will have a strong background in engineering, coupled with extensive experience in providing technical support and managing teams.

Key Responsibilities:
  • Provide leadership, guidance, and mentorship to the technical support team.
  • Serve as a subject matter expert in engineering principles and technical support methodologies.
  • Collaborate in the development of new and existing product improvements.
  • Monitor team performance metrics and generate regular reports.
  • Communicate regularly with internal stakeholders.
Requirements:
  • Minimum of 5+ years in Technical or engineering related field.
  • Minimum of 3+ years of experience in a Managerial role with 6+ direct reports.
  • Experience in creating and building processes with tools to maximize departmental efficiencies.
Preferred Qualifications:
  • Experience with ITW FEG business and products.
  • Understanding and experience with ITW Tool box (USa, 80/20, PLS, MRD and In-Lining).
Why Work for Us?
  • Competitive pay.
  • Great insurance options with low premiums.
  • Paid vacation and holidays.
  • 401K with company match.
  • Extensive on-the-job, online, and classroom training.


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