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Front Desk Representative

2 months ago

Nashville, Tennessee, United States HEI Hotels and Resorts Full time
About Us

At HEI Hotels and Resorts, we pride ourselves on delivering exceptional service to our guests. Our 410-room hotel features 32,000 square feet of meeting space, making us an ideal choice for conferences and events. We have a long history of excellence, having won 10 consecutive Gold Key Awards for meeting excellence from Meetings & Conventions magazine.

Why Work with Us

We're a dynamic and enthusiastic team that's passionate about providing outstanding service. Our associates enjoy a range of benefits, including free parking, complimentary meals, and incentives for exceptional performance. If you're looking for a fun and rewarding work environment, we encourage you to explore our opportunities.

Job Summary

We're seeking a highly skilled Front Desk Representative to join our team. As a key member of our front office staff, you'll be responsible for providing exceptional service to our guests, handling check-ins and check-outs, and resolving any issues that may arise.

Responsibilities
  • Greet guests warmly and efficiently, using a positive and clear speaking voice.
  • Use a computer system to complete the registration process, including inputting and retrieving information.
  • Make recommendations for rooms based on guest needs and preferences.
  • Verify and imprint credit cards for authorization, handle cash and make change, and balance an assigned house bank.
  • Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication.
  • Input messages into the computer and retrieve messages for guests.
  • Close guest accounts at check-out and ensure satisfaction.
  • Field guest complaints and resolve issues in a professional and courteous manner.
Requirements
  • High school diploma or equivalent required, college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Effective verbal and written communication skills.
Benefits

We offer a comprehensive benefits package that includes competitive medical and dental programs, vision insurance, vacation, sick, and holiday programs, pet insurance, and a 401(k) savings plan with matching funds. We also offer discounts through our 'YouDecide' and Hotel Room Discount programs.

Equal Opportunity Employer

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.