Customer Success Manager

2 days ago

Herndon, Virginia, United States Deltek Full time
Job Summary

Deltek is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Support Services team, you will be responsible for managing existing Deltek Costpoint customers in our SaaS offerings, with a focus on customer retention and team achievement.

Key Responsibilities
  • Manage existing Deltek Costpoint customers in our SaaS offerings, with a focus on customer retention and team achievement.
  • Sell service and subscription renewals, as well as drive usage and adoption of the Deltek suite.
  • Investigate possibilities of add-on offerings and expansion of current products.
  • Provide oversight for Implementations, Conversions, and Upgrades during client lifecycle.
  • Understand Deltek offerings, be able to articulate their features and benefits, and provide appropriate solutions for a specific customer's need.
  • Develop a trusted advisor relationship with customer such that all Deltek actions are closely aligned with the customer's business goals and strategy.
  • Conduct on-going account reviews to communicate best practices.
  • Utilize sales skills proficiently to optimize sales closures and minimize sales cycles.
  • Provide regular reporting on account status, issues, forecasts, activity.
  • Work with other departments, such as Sales, Services, Support, Business Operations, and Finance, in a professional and collaborative manner.
  • Proactively monitor and report on customer usage and success to internal teams.
  • Provide and offer solutions to critical problems for your customers issues and needs and apply those solutions to the Deltek Suite.
Requirements
  • Four+ years customer service/telesales experience in a High-tech environment.
  • Previous Account Management in a SaaS environment.
  • Strong sales and listening skills for the purpose of obtaining the maximum information from customers, generating customer interest, and closing sales.
  • Strong interpersonal skills with ability to adapt to varying situations and personalities.
  • Self-motivated and proactive team member, who will utilize time efficiently, share knowledge, and be receptive to others' ideas.
  • Excellent communication skills, both oral and written, that will enable remote sale of products and services, as well as internal information-sharing.
  • Organizational skills and computer competency that will facilitate customer and business tracking, follow-up, and team coverage.
Benefits

Deltek offers a competitive compensation package, including a base salary, incentive compensation, and equity. Additionally, employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance, and tuition reimbursement.

Travel Requirements

10% travel required.

Compliance Requirements

Certain roles may have additional privacy, security, and compliance requirements.

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