Customer Success Manager

3 weeks ago


Herndon, Virginia, United States Deltek Full time
Deltek Customer Success Manager

Deltek is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Engagement Services team, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.

Key Responsibilities:
  • Investigate opportunities for add-on offerings and expansion of current products
  • Provide oversight for Implementations, Conversions, and Upgrades during the client lifecycle
  • Understand Deltek PS offerings, articulate their features and benefits, and provide appropriate solutions for specific customer needs
  • Develop a trusted advisor relationship with customers, ensuring Deltek actions align with their business goals and strategy
  • Conduct ongoing account reviews to communicate best practices
  • Utilize sales skills to optimize sales closures and minimize sales cycles
  • Provide regular reporting on account status, issues, forecasts, and activity
  • Collaborate with other departments, such as Sales, Services, Support, Business Operations, Legal, and Finance, in a professional and collaborative manner
  • Proactively monitor and report on customer usage and success to internal teams
Requirements:
  • Bachelor's degree or equivalent work or military experience
  • 4+ years in a role with enterprise CSM background
  • Gainsight, ChurnZero, or Totango software experience is necessary
  • East Coast remote location preferred due to customer locations
  • 20% travel required to visit customers
Compensation and Benefits:

The U.S. On-Target-Earnings (OTE) for this position is $ [insert range]. Certain roles are eligible for additional rewards, including incentive compensation and equity. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance, and tuition reimbursement.

Deltek is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.



  • Herndon, Virginia, United States Exostar Full time

    {"Job Title": "Customer Success Manager", "Job Overview": "As a key member of the Exostar Go to Market team, the Customer Success Manager plays a critical role in delivering world-class customer experiences, ensuring clients realize the value they expect from the Exostar platform, and that they are fully operationalizing our product(s) into their business.",...


  • Herndon, Virginia, United States VBrick Systems Full time

    About Vbrick SystemsVbrick Systems is a leading provider of enterprise video platforms, helping organizations simplify the complexity of creating, managing, and delivering video within the enterprise.Job DescriptionWe are seeking a highly skilled Customer Success Manager to support the post-sales customer lifecycle, focusing on customer adoption, retention,...


  • Herndon, Virginia, United States Exostar Full time

    {"Job Title": "Customer Success Manager", "Job Overview": "As a key member of the Exostar Go to Market team, the Customer Success Manager plays a critical role in delivering world-class customer experiences, ensuring clients realize the value they expect from the Exostar platform, and operationalizing our product(s) into their business. The Customer Success...


  • Herndon, Virginia, United States Deltek Full time

    Deltek Customer Success ManagerWe are seeking a highly organized and people-oriented Customer Success Manager to join our team. Our Customer Success Team plays a crucial role in ensuring our clients are satisfied and engaged with our offerings.Key Responsibilities:Develop a trusted advisor relationship with customers to align Deltek actions with their...


  • Herndon, Virginia, United States FranConnect Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at FranConnect. As a key member of our Customer Success team, you will play a pivotal role in ensuring the success and satisfaction of our valued clients.Key ResponsibilitiesDevelop strong relationships with key stakeholders to understand their specific use cases and...


  • Herndon, Virginia, United States Exostar Full time

    {"Job Title": "Customer Success Manager", "Job Overview": "As a key member of the Exostar Go to Market team, the Customer Success Manager is accountable for delivering world-class customer experiences, ensuring clients realize the value they expect from the Exostar platform, and that they are fully operationalizing our product(s) into their business.",...


  • Herndon, Virginia, United States Exostar Full time

    Customer Success ManagerExostar is seeking a highly skilled Customer Success Manager to join our Go to Market team. As a key member of our team, you will be responsible for delivering world-class customer experiences, ensuring clients realize the value they expect from our platform, and driving operationalization of our product(s) into their business.Your...


  • Herndon, Virginia, United States Exostar Full time

    Customer Success ManagerExostar is seeking a highly skilled Customer Success Manager to join our Go to Market team. As a key member of our team, you will be responsible for delivering world-class customer experiences, ensuring clients realize the value they expect from our platform, and driving operationalization of our product(s) into their business.Key...


  • Herndon, Virginia, United States Iron Bow Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Iron Bow Technologies. As a key member of our organization, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout the solution lifecycle.Key ResponsibilitiesForge strong relationships with our...


  • Herndon, Virginia, United States Deltek Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Deltek. As a key member of our Support Services team, you will be responsible for managing existing Deltek Costpoint customers in our SaaS offerings, with a focus on customer retention and team achievement.Key ResponsibilitiesManage existing Deltek Costpoint customers in...


  • Herndon, Virginia, United States Deltek Full time

    Deltek Customer Success Manager Job DescriptionDeltek is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.Key Responsibilities:Investigate possibilities...


  • Herndon, Virginia, United States Deltek Full time

    Job Title: Principal Customer Success ManagerDeltek is seeking a highly skilled Principal Customer Success Manager to join our team. As a key member of our Engagement Services team, you will play a critical role in helping our customers maximize the value of their solutions.Key Responsibilities:Manage a portfolio of existing Deltek Professional Services...


  • Herndon, Virginia, United States Deltek Systems Full time

    Deltek SystemsJob Title: Principal Customer Success ManagerJob Summary:We are seeking a highly skilled Principal Customer Success Manager to join our team at Deltek Systems. As a key member of our customer success team, you will be responsible for managing a portfolio of existing customers, with a focus on customer retention and team achievement.Key...


  • Herndon, Virginia, United States Deltek Systems Full time

    Deltek SystemsAs a Principal Customer Success Manager, you will oversee a portfolio of existing Deltek Professional Services customers, focusing on customer retention and team achievement. You will sell service and subscription renewals, driving revenue growth and customer satisfaction.Key Responsibilities:Manage a portfolio of customers to ensure high...


  • Herndon, Virginia, United States Tyler Technologies Full time

    Job Title: Senior Customer SuccessAt Tyler Technologies, we are seeking a highly skilled Senior Customer Success professional to join our team. As a Senior Customer Success, you will play a critical role in ensuring our clients achieve their business goals and objectives through the effective implementation and utilization of our software...


  • Herndon, Virginia, United States Amazon Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Solutions Architect to join our team at Amazon Inc.As a key member of our team, you will be responsible for helping customers achieve their full potential by providing expert guidance and support in the use of AWS cloud contact center solutions.With a strong background in customer experience and...


  • Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist Solutions Architect to join our Amazon Connect team. As a key member of our team, you will be responsible for driving customer success and accelerating the adoption of Amazon Connect, a cloud-based contact center platform.Key ResponsibilitiesLeverage your expertise in cloud computing...


  • Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking an experienced Customer Success Specialist Solutions Architect to join our Amazon Connect team. As a key member of our team, you will work closely with customers to accelerate their deployments and increase adoption of Amazon Connect, our cloud contact center service.Key ResponsibilitiesLeverage your deep expertise in the Contact...


  • Herndon, Virginia, United States ManTech Full time

    Customer Service ManagerBecome an integral part of a diverse team at ManTech International, where our employees come first. At our organization, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.We are seeking a highly skilled and dedicated Customer Service Manager to join our Network...


  • Herndon, Virginia, United States Deltek Full time

    Job Title: Senior Director of Customer Support OperationsDeltek is seeking a highly skilled Senior Director of Customer Support Operations to lead our Customer Support Operations team. As a key member of our organization, you will be responsible for driving operational efficiency, improving customer satisfaction, and ensuring the successful delivery of...