Customer Success Specialist Solutions Architect
3 days ago
We are seeking an experienced Customer Success Specialist Solutions Architect to join our Amazon Connect team. As a key member of our team, you will work closely with customers to accelerate their deployments and increase adoption of Amazon Connect, our cloud contact center service.
Key Responsibilities- Leverage your deep expertise in the Contact Center and customer experience domain to advance adoption of AWS products in service to customer goals.
- Collaborate with specialist, sales, marketing, and products teams to ideate around your customers' most challenging business problems.
- Act as a trusted advisor to line of business and C-suite leaders.
- Lead architectural reviews and workshops to advance your customer's technical objectives.
- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events.
- Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
- Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams.
- Act as primary point of contact for urgent customer issues in your technical specialty.
- Increase adoption of Amazon Connect features over time and in a way that delivers value to customers.
The Customer Experience specialist team helps customers learn about and adopt Amazon Connect, the fastest growing AWS service and a leader in the Contact Center as a Service (CCaaS) market segment.
As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.
About AmazonAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
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Herndon, Virginia, United States Amazon Full timeAbout the RoleWe are seeking a highly skilled Customer Success Specialist Solutions Architect to join our Amazon Connect team. As a key member of our team, you will be responsible for driving customer success and accelerating the adoption of Amazon Connect, a cloud-based contact center platform.Key ResponsibilitiesLeverage your expertise in cloud computing...
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