Customer Success Manager

1 week ago

Herndon, Virginia, United States VBrick Systems Full time
About Vbrick Systems

Vbrick Systems is a leading provider of enterprise video platforms, helping organizations simplify the complexity of creating, managing, and delivering video within the enterprise.

Job Description

We are seeking a highly skilled Customer Success Manager to support the post-sales customer lifecycle, focusing on customer adoption, retention, renewals, and expansion. The ideal candidate will have a strong analytical mind, a passion for solving complex customer technical issues, and a commitment to extraordinary customer success.

Key Responsibilities
  • Manage customer relationships to understand their desired outcomes and success gaps, and align them with the necessary resources to achieve them.
  • Build trusted relationships with key stakeholders within client organizations to generate proper levels of adoption, ensure renewals, and create new revenue opportunities.
  • Understand and interpret clients' technical requirements and offer appropriate solutions, based on best practices, while offering guidance and recommendations for optimal health and performance of Vbrick system.
  • Collaborate with cross-functional teams to deliver successful solutions and services, including Product, Sales, Technical Support, and Engineering.
  • Provide ongoing technical account management, using escalation management on critical cases as needed, while providing regular status updates to the client.
Requirements
  • 3+ years of post-sales customer-facing experience in customer success, technical account management, or sales engineering.
  • Proven track record of customer retention and growth through strong customer service.
  • Strong business savvy with consultative, problem-solving, and issue resolution skills.
  • Experience in media/content management, streaming technologies, or a related field is a plus.
What We Offer
  • Fast-paced, high-energy, and collaborative work environment.
  • Flexible hours and 4 weeks of PTO to enjoy life.
  • Competitive compensation, stock options, and generous benefits.

Vbrick Systems is an equal opportunity employer, committed to diversity and inclusion. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

  • Customer Success Manager

    4 weeks ago

    Herndon, Virginia, United States Exostar Full time

    {"Job Title": "Customer Success Manager", "Job Overview": "As a key member of the Exostar Go to Market team, the Customer Success Manager plays a critical role in delivering world-class customer experiences, ensuring clients realize the value they expect from the Exostar platform, and that they are fully operationalizing our product(s) into their business.",...

  • Customer Success Manager

    4 weeks ago

    Herndon, Virginia, United States Exostar Full time

    {"Job Title": "Customer Success Manager", "Job Overview": "As a key member of the Exostar Go to Market team, the Customer Success Manager plays a critical role in delivering world-class customer experiences, ensuring clients realize the value they expect from the Exostar platform, and operationalizing our product(s) into their business. The Customer Success...

  • Customer Success Manager

    4 weeks ago

    Herndon, Virginia, United States Deltek Full time

    Deltek Customer Success ManagerWe are seeking a highly organized and people-oriented Customer Success Manager to join our team. Our Customer Success Team plays a crucial role in ensuring our clients are satisfied and engaged with our offerings.Key Responsibilities:Develop a trusted advisor relationship with customers to align Deltek actions with their...

  • Customer Success Manager

    4 weeks ago

    Herndon, Virginia, United States FranConnect Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at FranConnect. As a key member of our Customer Success team, you will play a pivotal role in ensuring the success and satisfaction of our valued clients.Key ResponsibilitiesDevelop strong relationships with key stakeholders to understand their specific use cases and...

  • Customer Success Manager

    3 weeks ago

    Herndon, Virginia, United States Exostar Full time

    {"Job Title": "Customer Success Manager", "Job Overview": "As a key member of the Exostar Go to Market team, the Customer Success Manager is accountable for delivering world-class customer experiences, ensuring clients realize the value they expect from the Exostar platform, and that they are fully operationalizing our product(s) into their business.",...

  • Customer Success Manager

    2 weeks ago

    Herndon, Virginia, United States Exostar Full time

    Customer Success ManagerExostar is seeking a highly skilled Customer Success Manager to join our Go to Market team. As a key member of our team, you will be responsible for delivering world-class customer experiences, ensuring clients realize the value they expect from our platform, and driving operationalization of our product(s) into their business.Your...

  • Customer Success Manager

    3 weeks ago

    Herndon, Virginia, United States Exostar Full time

    Customer Success ManagerExostar is seeking a highly skilled Customer Success Manager to join our Go to Market team. As a key member of our team, you will be responsible for delivering world-class customer experiences, ensuring clients realize the value they expect from our platform, and driving operationalization of our product(s) into their business.Key...

  • Customer Success Manager

    3 weeks ago

    Herndon, Virginia, United States Deltek Full time

    Deltek Customer Success ManagerDeltek is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Engagement Services team, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.Key Responsibilities:Investigate...

  • Customer Success Manager

    4 weeks ago

    Herndon, Virginia, United States Iron Bow Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Iron Bow Technologies. As a key member of our organization, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout the solution lifecycle.Key ResponsibilitiesForge strong relationships with our...

  • Customer Success Manager

    3 weeks ago

    Herndon, Virginia, United States Deltek Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Deltek. As a key member of our Support Services team, you will be responsible for managing existing Deltek Costpoint customers in our SaaS offerings, with a focus on customer retention and team achievement.Key ResponsibilitiesManage existing Deltek Costpoint customers in...

  • Principal Customer Success Manager

    2 weeks ago

    Herndon, Virginia, United States Deltek Full time

    Deltek Customer Success Manager Job DescriptionDeltek is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.Key Responsibilities:Investigate possibilities...

  • Principal Customer Success Manager

    5 days ago

    Herndon, Virginia, United States Deltek Full time

    Job Title: Principal Customer Success ManagerDeltek is seeking a highly skilled Principal Customer Success Manager to join our team. As a key member of our Engagement Services team, you will play a critical role in helping our customers maximize the value of their solutions.Key Responsibilities:Manage a portfolio of existing Deltek Professional Services...

  • Senior Customer Success Director

    3 weeks ago

    Herndon, Virginia, United States Deltek Systems Full time

    Deltek SystemsJob Title: Principal Customer Success ManagerJob Summary:We are seeking a highly skilled Principal Customer Success Manager to join our team at Deltek Systems. As a key member of our customer success team, you will be responsible for managing a portfolio of existing customers, with a focus on customer retention and team achievement.Key...

  • Senior Customer Success Director

    4 weeks ago

    Herndon, Virginia, United States Deltek Systems Full time

    Deltek SystemsAs a Principal Customer Success Manager, you will oversee a portfolio of existing Deltek Professional Services customers, focusing on customer retention and team achievement. You will sell service and subscription renewals, driving revenue growth and customer satisfaction.Key Responsibilities:Manage a portfolio of customers to ensure high...

  • Senior Customer Success Specialist

    2 weeks ago

    Herndon, Virginia, United States Tyler Technologies Full time

    Job Title: Senior Customer SuccessAt Tyler Technologies, we are seeking a highly skilled Senior Customer Success professional to join our team. As a Senior Customer Success, you will play a critical role in ensuring our clients achieve their business goals and objectives through the effective implementation and utilization of our software...

  • Customer Success Solutions Architect

    4 days ago

    Herndon, Virginia, United States Amazon Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Solutions Architect to join our team at Amazon Inc.As a key member of our team, you will be responsible for helping customers achieve their full potential by providing expert guidance and support in the use of AWS cloud contact center solutions.With a strong background in customer experience and...

  • Customer Success Specialist Solutions Architect

    5 days ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist Solutions Architect to join our Amazon Connect team. As a key member of our team, you will be responsible for driving customer success and accelerating the adoption of Amazon Connect, a cloud-based contact center platform.Key ResponsibilitiesLeverage your expertise in cloud computing...

  • Customer Success Specialist Solutions Architect

    4 days ago

    Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking an experienced Customer Success Specialist Solutions Architect to join our Amazon Connect team. As a key member of our team, you will work closely with customers to accelerate their deployments and increase adoption of Amazon Connect, our cloud contact center service.Key ResponsibilitiesLeverage your deep expertise in the Contact...

  • Customer Service Manager

    1 week ago

    Herndon, Virginia, United States ManTech Full time

    Customer Service ManagerBecome an integral part of a diverse team at ManTech International, where our employees come first. At our organization, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.We are seeking a highly skilled and dedicated Customer Service Manager to join our Network...

  • Senior Director of Customer Support Operations

    2 weeks ago

    Herndon, Virginia, United States Deltek Full time

    Job Title: Senior Director of Customer Support OperationsDeltek is seeking a highly skilled Senior Director of Customer Support Operations to lead our Customer Support Operations team. As a key member of our organization, you will be responsible for driving operational efficiency, improving customer satisfaction, and ensuring the successful delivery of...