Client Services Representative

2 weeks ago

Dallas, Texas, United States Affinity Group Full time
Customer Service Specialist and Bid Coordinator

Position Overview:

We are in search of a motivated and results-driven Customer Service Specialist to enhance our corporate sales support division. The successful candidate will report directly to the Team Lead of Client Services. This role requires a hybrid work arrangement, with a combination of in-office and remote work.

About Affinity Group:

Affinity Group stands as a prominent and rapidly expanding sales and marketing agency within the food sector, serving a diverse clientele across North America. With a robust team of nearly 900 professionals, we pride ourselves on our strong relationships within both retail and foodservice channels, representing some of the most esteemed food brands in the industry.

Key Responsibilities:
  • Client Resolution: Manage customer orders, invoices, and commission statements efficiently.
  • Timely Processing: Ensure rapid and precise data entry for orders and bids.
  • Relationship Management: Foster proactive communication with clients to deliver exceptional service and build long-term loyalty.
  • Information Accuracy: Provide up-to-date product specifications, nutritional details, and marketing materials to sales teams and distributors as required.
  • Data Management: Enter and verify order information, swiftly correcting any discrepancies.
  • Continuous Improvement: Collaborate with colleagues to enhance processes through thorough analysis.
  • Organizational Skills: Effectively prioritize tasks while managing multiple responsibilities and meeting deadlines.
  • Effective Communication: Utilize strong written and verbal skills to minimize errors and ensure service excellence.
Qualifications:
  • 2-5 years of experience in customer service, ideally in a business-to-business environment.
  • Proficient in Microsoft O365, SharePoint, and virtual collaboration tools.
  • Experience with CRM systems is preferred.
  • Education: High School diploma is required.
  • Team Collaboration: Demonstrated ability to build relationships based on integrity and customer focus.
  • Self-Starter: Proactive in managing time and responsibilities.
  • Time Management: Capable of multitasking and prioritizing effectively.
Work Environment:
  • Standard work week: Monday - Friday.
  • Hybrid model with a mix of in-office and remote work.
Employee Benefits:
  • Comprehensive health, vision, and dental insurance.
  • Life insurance and additional short/long-term benefits.
  • 401(k) retirement savings plan.
  • Employee ownership opportunities.
  • Generous paid time off and company holidays.
Affinity Group is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs.

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