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Client Service Representative I

3 months ago

Dallas, Texas, United States CAE Full time

About This Role

CAE, the leader in aviation training is seeking a friendly, customer-oriented, and highly motivated individual for a Part-Time Customer Service Representative to join our Client Services Team at our Training Center in Dallas.

This role may require flexibility with scheduling, however primary shift will be Friday, Saturday and Sunday.

Primary Responsibilities:

The Client Services Representative (CSR) is responsible for handling an array of client-facing duties. The CSR be the main point of contact for any customer service requests. Their focus will be to interact with customers in person, over the phone and via email. They must maintain a high level of professionalism.

The ideal candidate will be customer focused, detail and process oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention.

  • Owns the client's interaction and acts as the liaison between Sales, Operations and all internal departments.
  • Resolves customer concerns. Provides the first line response for pre and post training customer concerns by independently seeking solutions and advocating throughout the company. Escalates concerns when necessary.
  • Responsible for complete check in process including payment collection, where applicable and insuring adherence all TSA and regulatory guidelines.
  • Ensure accurate and detailed reporting to Management concerning several aspects including accounting and training center details.
  • Build and maintain client relationships.
  • Will offer NATA approved Fingerprinting and collect prints for Global Training Customers.
  • Heavy emphasis on communication as they will also be responsible for informing clients of changes to their training schedule.
  • Classroom set up with a meticulous attention to detail.
  • Handle customer complaints while maintaining friendliness and professionalism.
  • Will become a Notary Public and adhere to the rules associated.

Knowledge, Skills, and Abilities:

  • High School/GED or equivalent experience preferred
  • 2-5 years job-related experience
  • Strong interpersonal and communication skills
  • Frequent customer contact over the phone and ability to communicate effectively
  • Customer service oriented
  • Proficient in troubleshooting Apple products, desk top computers, etc.
  • Working knowledge of iOs Apps and ability to assist with loading
  • Strong listening skills
  • Experience with corporate flight departments and/or charter operators preferred
  • Willingness to learn new processes, systems and technologies
  • Proficient verbal and written communication skills

Working conditions:

  • Ability to sit for prolonged periods of time up to 8-9 hours per day
  • Ability to pick up 20 lbs. or less
  • Stooping, squatting may be required
  • Ability to be on the phone for long periods of time
  • This position is located in the Dallas West Training Center

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail . We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify

As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you'd like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster:

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-