Client Support Representative

2 weeks ago


Dallas, Texas, United States National Guard Employment Network Full time
Job Overview

We are proud to support military-affiliated job seekers in their career pursuits. Our organization collaborates with various partner companies to identify qualified candidates for available positions.

Position Summary:
Aon is seeking a Client Support Representative to join our team.

This role offers a hybrid work environment, allowing for both remote and in-office collaboration.

We are in search of a motivated, dependable individual with a background in customer service or sales. A minimum of two years of relevant experience is preferred.

Aon specializes in membership marketing, providing programs across multiple sectors such as healthcare, retail, and finance. Our flagship offering is a healthcare savings program aimed at reducing out-of-pocket medical costs while ensuring timely payments to healthcare providers.

At Aon, we are committed to making informed decisions that enhance the lives of individuals globally.

We foster a culture of trust and inclusivity, dedicated to the success of our team members and clients.

Key Responsibilities:
Manage incoming and some outgoing calls to assist clients and providers. Adaptability and multitasking are essential as call types may vary.
Record all interactions, updates, and issues in our systems. Ensure timely follow-up with clients to resolve any outstanding matters.

Qualifications:
  • Previous experience in a call center environment
  • Must be at least 18 years old
  • Availability to work afternoons, weekends, and evenings
  • Strong verbal and interpersonal communication skills
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Experience with office equipment (copiers, fax machines)
  • Familiarity with telephone systems
  • Highly driven and customer-focused
  • Team player with excellent problem-solving abilities
  • Experience in healthcare settings preferred
  • Bilingual in Spanish and English preferred
Education Requirements:
  • High School Diploma or GED is required
Compensation:
  • The salary range for this position is $30,000 to $31,200 annually, subject to variations based on education, experience, skills, and geographic location.


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