Carrier Sales Representative

7 hours ago

Dallas, Texas, United States M W Logistics Llc Full time
Job Description

At M W Logistics Llc, we are seeking a skilled Carrier Sales Representative to join our team. This role is responsible for driving daily and weekly load count, revenue, and margin goals for our company.

Key Responsibilities:

  • Strategically match, negotiate, and book carriers with available freight to maximize profits and develop long-term solutions.
  • Develop and maintain a strong carrier base for consistent lane-specific volumes.
  • Verify all carriers go through the RMIS process to confirm they are qualified to haul for our company.
  • Establish and maintain carrier relationships for future capacity opportunities.
  • Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver.
  • Meet departmental and personal profit margin goals.
  • Maintain carrier satisfaction and provide high-quality service and work ethic while representing our company.
  • Manage order entry and create orders for customers through systems, phone, and email as needed.
  • Follow customer SOPs during the booking and dispatching process.
  • Ensure all shipments are tracked according to company policy. Quickly and proactively resolve problems that arise while the load is in transit.
  • Provide required reporting to management.
  • Exercise discretion and independent judgment with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention.
  • Maintain and monitor service levels provided to our customers as required.
  • Promote brand awareness within current/existing carrier partners.
  • Follow Accessorial Approval Processes when requesting Accessorial.

Requirements:

  • Bachelor's degree in marketing, logistics, supply chain, or a related field preferred. Minimum of 2 years' demonstrated broker experience.
  • Working knowledge of Microsoft Office Programs (Outlook, Excel, and Word).
  • Working knowledge of McLeod preferred.
  • Excellent written and verbal skills with emphasis on professional phone and email etiquette.
  • Excellent interpersonal skills with ability to build positive relationships at all levels of a business (internally and externally).
  • Superior organizational skills with high attention to detail.
  • High customer service orientation.
  • Team player with proven ability to excel in a team-based environment.
  • Possess a sense of urgency, flexibility, and assertiveness.
  • Ability to multi-task, plan/prioritize, and execute in a timely manner.
  • Ability to handle a fast-paced environment with rapidly changing priorities.
  • Quick learner with ability to receive and give clear instructions.
  • Demonstrates high-level professionalism, critical thinking, and judgment to solve problems efficiently/effectively.

Characteristics for Success in This Role:

  • Strong initiative and ability to work independently.
  • Takes initiative to assess and improve operational efficiencies of normal work tasks.
  • Excellent time management and prioritizing skills.
  • Takes pride in work, exhibiting accuracy and attention to detail.
  • Solution-oriented mindset.
  • Ability to work in ever-changing, dynamic, fast-paced environments.
  • Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development.

Work Environment:

Office environment. Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis.

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