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Customer Relations Specialist

2 months ago

Topeka, Kansas, United States National Dentex Full time
{"Job Title": "Customer Relations Specialist", "Job Description": "About National Dentex

As a leading healthcare organization in the dental industry, National Dentex offers a comprehensive range of specialized products, services, and technologies to address any dental restoration need. With over 50 labs across the country, our team is growing, and we are seeking a Customer Relations Specialist to join our team in Topeka, KS.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Specialist. In this role, you will be responsible for resolving customer issues, initiating and recording contacts with potential customers, and improving relationships with existing accounts.

Key Responsibilities
  • Makes decisions to resolve customer issues and other key aspects of customer relationships
  • Initiate and record contacts with potential customers and/or expand services to existing accounts and improving relationships
  • Respond expeditiously to customers complaints and problems and initiate change to avoid future customer problems
  • Track, record and review frequency and types of service/quality problems/mistakes and lead problem solving discussions with laboratory staff
  • Initiate customer solutions whenever possible and take necessary actions to convert negative customer and dental office experience and positive outcomes
  • Maintain and update customer data base
  • Perform other appropriate job duties as assigned
Requirements
  • Strong attention to detail
  • Strong organizational and follow-up skills
  • Self-directed, with the ability to analyze problems and make decisions
  • Ability to multi-task and prioritize
  • Creative thinking and problem solving skills
  • Excellent oral and written communication skills to present concerns/ideas with tact and diplomacy
  • Desire to provide aide to expedite other positions for a more efficient overall team
  • Strong data entry skills
  • Strong ability to listen and comprehend instructions, following tasks through to completion
  • Typing, 35 words per minute (as applicable)
Education and Experience
  • Required: High school diploma or GED equivalent. Some college preferred
  • 1-2 years' customer care experience
  • General knowledge of Microsoft Office products
Competencies
  • Time Management
  • Goal Oriented Focus
  • Willingness to Learn
  • Decision Quality
  • Problem Solving
  • Clear Communication Skills
Equipment Used
  • Computer
  • Telephone
Physical Requirements
  • Regularly required to sit, stand, walk, and/or reach
  • Exhibit fine motor skills and/or perform repetitive motions
  • Good hand-eye coordination
  • Good manual dexterity
  • Ability to walk and stand for long periods of time
  • Repeated bending and kneeling
  • Vision capabilities: Depth perception, attention to detail and/or color
  • Must be able to read, write, speak and understand English
"}