Client Service Representative

1 week ago


Buffalo, New York, United States American Coradius Full time
Job Summary

We are seeking a highly skilled Client Service Specialist to join our team at American Coradius. As a Client Service Specialist, you will be responsible for delivering exceptional customer service to both internal and external clients by handling exceptions, client reporting, file processing, and addressing system inquiries.

Key Responsibilities
  • Client Service: Provide timely and effective support to clients, ensuring their needs are met and exceeded.
  • File Processing: Process electronic client files and activate new account placements in a timely and accurate manner.
  • Reporting: Prepare and deliver client reports, ensuring all necessary information is included and deadlines are met.
  • System Support: Troubleshoot and resolve system inquiries, ensuring minimal downtime and maximum productivity.
  • Communication: Develop and maintain strong relationships with clients, internal departments, and vendors through effective communication and issue resolution.
Requirements
  • Education: High school diploma or equivalent required.
  • Skills: Proficient in Excel and Outlook, with strong verbal and written communication skills.
  • Experience: Prior experience with computer operations and data entry, with a strong attention to detail and ability to multitask.
  • Software: Skilled in Microsoft Office Suite or similar software.
Preferred Qualifications
  • Familiarity with CUBS Application System: Experience with the CUBS Application System is a plus.
Work Environment
  • Remote Work: This role is a hybrid position, requiring occasional in-office work and remote work from a quiet, secure, distraction-free workspace with a reliable internet connection.


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