Service Operations Representative
2 weeks ago
Customer Service Representative
Location: Buffalo, NY
Employment Type: Full-Time
Benefits: Healthcare after 1 month + additional perks
At HiOperator, we aim to revolutionize customer service by integrating human expertise with advanced technology. Our teams in Buffalo and Dallas have experienced significant growth since 2020, and we are eager to welcome new members who share our vision for transforming the industry.
Our office is situated in downtown Buffalo, and we are on the lookout for enthusiastic individuals to join our dynamic and expanding team. Here, you will have the opportunity to utilize state-of-the-art software, gain insights into various customer service methodologies, and enjoy a vibrant work environment.
Your Key Responsibilities:
- Act as the main point of contact for our clients' customers through diverse support channels, primarily via chat and email.
- Meet essential customer satisfaction and performance metrics.
- Provide constructive feedback to enhance our internal software systems.
- Collaborate closely with Operations Team Leads and Managers.
You Are an Ideal Candidate If You:
- Are reliable and consistently show up ready to contribute.
- Are a fast learner, capable of adapting to different clients' customer service needs and evolving policies.
- Possess problem-solving skills, taking ownership of customer issues and striving to resolve them effectively.
- Are proficient with the Google Suite of products.
- Have a strong affinity for technology.
Available Shifts:
- Monday-Friday 8am-5pm
- Wednesday-Saturday, 8am-7pm
- Monday-Friday 2pm-11pm
- Saturday-Tuesday, 9 AM-8 PM
What You Can Expect:
- Opportunities for advancement within a rapidly growing startup.
- Comprehensive medical, dental, and vision benefits.
- Monthly commuter benefits for public transportation.
- Flexible scheduling options.
Benefits:
All new hires will be eligible for health benefits after completing one full calendar month of full-time employment.
Note: This position is not remote; it is located in Buffalo, NY.
Job Type: Full-time
Compensation: Starting at $15.50 per hour
COVID-19 Precautions: All employees are required to wear masks, and workstations have been arranged to ensure social distancing.
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