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Front Desk Representative

2 months ago

Flagstaff, Arizona, United States Ph 10 LLC Full time
{"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a detail-oriented and organized Front Desk Agent to join our team at Ph 10 LLC. As a Front Desk Agent, you will be responsible for ensuring the accuracy of front office accounting records and summarizing financial information for the hotel's records. You will also be responsible for tracking room revenue, occupancy percentages, and other front office operating statistics. Additionally, you will prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.

**Key Responsibilities:**

* Posts room charges and taxes to guest's accounts
* Processes guest charges voucher and credit card vouchers
* Posts charges to the guest accounts that have not been posted or were incurred on the night audit shift
* Verifies all account postings and balances
* Verifies that room rates are correct and posts those rates to guest accounts
* Serve as a front desk agent especially in terms of check-in and check-out procedures
* Prepares a summary of cash, check, and credit card activities
* Summarizes results of operations for management
* Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information
* Must have complete knowledge of emergency procedures
* Balance the day's charges, making corrections as necessary
* Run end of day process in property management software (PMS)
* Understand principles of auditing, balancing, and losing out accounts
* Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
* All other duties as assigned

**Requirements:**

* Sufficient education and literacy needed to identify and read product labels and to communicate with guests.
* Ability to read, write, speak, understand, and communicate in basic English preferred
* Previously hospitality experience skills preferred
* Knowledge, Skills, & Abilities:

* Detail-oriented and thorough.
* Ability to remain discreet and respect the privacy of guests.
* Ability to perform consistent work to the highest of standards.
* Ability to interact with guests in a pleasant, friendly way
* Knowledge of hospitality operations
* Strong eye for details
* Good problem-solving skills
* Ability to multitask
* Basic Accounting skills
* Solid customer service skills
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
* Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
* Ability to work cohesively with co-workers both within and outside of your department
* Ability to compute accurate mathematical calculations
* Physical Demands:

* Prolonged periods standing and walking and bending
* Frequent keyboarding
* Working Conditions:

* Indoor
* Hours range 7am-3pm and 3pm-11pm

**About Us:**

Ph 10 LLC is a dynamic and growing company that values its employees and provides opportunities for growth and development. We are committed to delivering exceptional customer service and creating a positive work environment.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity."