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Customer Service Representative

1 month ago

Flagstaff, Arizona, United States Hampton Inn Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hampton Inn. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel standards are consistently met.

Key Responsibilities

  • Provide warm and welcoming greetings to guests, using the 5/10 rule to ensure a personalized experience.
  • Respond to guest requests and inquiries in a timely and professional manner, using effective communication and problem-solving skills.
  • Process check-ins and check-outs efficiently, while maintaining accurate records and ensuring guest privacy.
  • Anticipate and address guest service needs, taking proactive steps to resolve issues and exceed expectations.
  • Stay up-to-date on hotel services, features, and local attractions to provide informed recommendations and responses to guest inquiries.

Requirements

  • High school diploma or equivalent required.
  • Previous experience in guest services or a related field is preferred.
  • Excellent communication, customer service, and time management skills are essential.
  • Able to work effectively in a fast-paced environment, with a focus on teamwork and adaptability.
  • Computer skills, specifically Microsoft Office and use of the internet, are required.