Patient Services Representative

1 week ago


Flagstaff, Arizona, United States Flagstaff Center Bone And Joint Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Services Representative to join our team at Flagstaff Bone and Joint. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support to our patients and their families.

Key Responsibilities
  • Provide exceptional patient care and support to patients and their families
  • Answer and direct phone calls, respond to emails and messages, and provide general administrative support
  • Manage patient schedules, appointments, and records
  • Process referrals, medical records, and test results
  • Perform various administrative tasks, including data entry and filing
  • Assist with and/or relay patient requests/questions to clinical staff
  • Monitor provider schedules to ensure scheduling accuracy
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of experience in a medical office or patient services setting
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and knowledge of medical software
  • Ability to maintain confidentiality and handle sensitive information
Benefits
  • Competitive hourly rate
  • Medical insurance
  • Health Savings Account (H.S.A.)
  • Voluntary dental and vision insurance
  • Telehealth medical care
  • Voluntary life insurance
  • Group life insurance
  • Short-term disability insurance
  • 401(k) and 401(k) ROTH retirement plan with pension plan
  • Eight paid holidays
  • Paid time off (PTO)
About Us

Flagstaff Bone and Joint is a well-established, private practice providing quality musculoskeletal care to Northern Arizona. We strive to provide state-of-the-art care, comprehensive medical education, and superior customer service. Our team is committed to fostering a culture of excellence and respect for patients' time and money.



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