Guest Service Representative

1 week ago


Flagstaff, Arizona, United States Sonesta International Hotels Full time
Job Summary

The Guest Service Agent is a key member of our hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk.

Key Responsibilities
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner, responding to guest inquiries and resolving issues efficiently.
  • Accurately process all cash and credit card transactions, maintaining the security of cash, credit card transactions, and guest information.
  • May book guest reservations, process cancellations, revisions, and information updates on changes.
  • Upsell rooms to maximize revenue, following the overall seasonal demand reservation strategy.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Requirements
  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Benefits
  • Medical, Dental, and Vision Insurance.
  • Health Savings Account with Company Match.
  • 401(k) Retirement Plan with Company Match.
  • Paid Vacation and Sick Days.
  • Sonesta Hotel Discounts.
  • Educational Assistance.
  • Paid Parental Leave.
  • Company Paid Life Insurance.
  • Company Paid Short Term and Long Term Disability Insurance.
  • Various Employee Perks and Discounts.
  • Hospital Indemnity.
  • Critical Illness Insurance.
  • Accident Insurance.


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