Technical Support Specialist
2 months ago
Job Overview:
As a vital member of our team, you will be responsible for providing exceptional support in the following areas:
- On-Call Escalations: Manage and address urgent issues, conducting thorough root cause analyses to ensure effective resolutions.
- Ticket Resolution: Independently handle support tickets within the established Service Level Agreements (SLAs) for both volume and response time.
- Quality Assurance: Maintain compliance with quality standards, regulatory guidelines, and internal company policies.
- Knowledge Management: Engage in value-added activities such as updating and managing the knowledge base, training new team members, and mentoring fellow analysts.
Our goal is to deliver a positive customer experience and enhance Customer Satisfaction (CSAT) through effective First Call Resolution and minimizing rejected resolutions or reopened cases.
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Support Operations Specialist
2 months ago
Lincoln, Kansas, United States HCL Technologies Full timeJob Overview: We are seeking a dedicated individual to join our team as a Specialist. The primary responsibilities include: Providing assistance for escalated issues and conducting thorough root cause analysis.Independently managing and resolving support tickets within the established Service Level Agreements (SLAs).Complying with quality benchmarks,...
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Sales and Service Representative
2 months ago
Lincoln, Kansas, United States Bridgestone Americas Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales and Service Representative to join our team at Bridgestone Americas. As a key member of our retail team, you will be responsible for delivering exceptional customer service, sales, and technical support to our customers.Key ResponsibilitiesCustomer Service: Provide top-notch customer...
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Sales and Service Representative
2 months ago
Lincoln, Kansas, United States Bridgestone Americas Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales and Service Representative to join our team at Bridgestone Americas. As a key member of our retail team, you will be responsible for delivering exceptional customer service, sales, and technical support to our customers.Key ResponsibilitiesCustomer Service: Provide top-notch customer...
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Technical Support Specialist
5 days ago
Lincoln, Nebraska, United States Oracle Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a Technical Support Specialist, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.Key ResponsibilitiesField and resolve post-sales non-technical customer inquiries...
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Client Technical Support Specialist
4 days ago
Lincoln, Nebraska, United States Fiserv Full timeAt Fiserv, we're seeking a skilled Technical Support Specialist to join our team. As a Client Technical Support Specialist, you will be a crucial resource in providing technical support to clients and internal Fiserv associates. Your expertise in Precision core AIX servers and associated peripherals will be instrumental in resolving client issues and...
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Client Technical Support Specialist
3 months ago
Lincoln, United States Fiserv Full timeCalling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit...
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Technical Support Specialist
2 weeks ago
Lincoln, Nebraska, United States Securitas Electronic Security Inc Full timeJob SummarySecuritas Healthcare, a leading provider of healthcare solutions, is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will provide advanced technical support to customers via phone, email, and/or onsite, ensuring timely and effective resolution of technical issues.Key...
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Technical Support Specialist
4 weeks ago
Lincoln, Nebraska, United States Securitas Electronic Security Inc Full timeJob Title: Technical Support Engineer IISecuritas Healthcare, a leading provider of healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team. As a key member of our technical support team, you will provide advanced technical support to customers via phone, email, and/or onsite.Key Responsibilities:Diagnose and...
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Technical Support Specialist
4 weeks ago
Lincoln, Nebraska, United States Securitas Electronic Security Inc Full timeJob Title: Technical Support Engineer IISecuritas Healthcare, a leading provider of innovative healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team.Job Summary:The Technical Support Engineer II will provide advanced technical support to customers via phone, email, and/or onsite. This role requires a strong...
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Technical Support Specialist
4 weeks ago
Lincoln, Nebraska, United States Securitas Electronic Security Inc Full timeJob Title: Technical Support Engineer IISecuritas Healthcare, a leading provider of innovative healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team.Job SummaryThe Technical Support Engineer II will provide advanced technical support to customers via phone, email, and/or onsite. This role requires a strong...
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Technical Support Specialist
3 weeks ago
Lincoln, Nebraska, United States Securitas Electronic Security Inc Full timeJob Title: Technical Support Engineer IISecuritas Healthcare, a leading provider of innovative healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team.Job SummaryThe Technical Support Engineer II will provide advanced technical support to customers via phone, email, and/or onsite. This may include installing software,...
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Technical Support Specialist
2 weeks ago
Lincoln, Nebraska, United States Securitas Electronic Security Inc Full timeJob Title: Technical Support Engineer IISecuritas Healthcare, a leading provider of healthcare solutions, is seeking a highly skilled Technical Support Engineer II to join our team. As a key member of our technical support team, you will be responsible for providing advanced technical support to customers via phone, email, and/or onsite.Key...
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Technical Support Specialist
5 days ago
Lincoln, Nebraska, United States Securitas Electronic Security Inc Full timeAt Securitas Healthcare, we empower caregivers to deliver connected, productive, and safe care. Our innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics, and senior living organizations worldwide protect people, use assets efficiently, and understand their operations for a caring and healing environment.The Tier II Support...
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Client Technical Support Specialist
2 weeks ago
Lincoln, Nebraska, United States Fiserv Full timeAbout the RoleFiserv is seeking a highly skilled Client Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support to clients and internal Fiserv associates.Key ResponsibilitiesIndependently handle client calls, issues, and escalations with minimal supervision.Apply strong...
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Technical Support Specialist
1 month ago
Lincoln, Nebraska, United States Northland Business Systems Full timeJob OverviewWe are seeking a skilled Systems Engineer I to join our team at Northland Business Systems in Omaha, NE. This role will involve providing technical support and assistance to customers with computer hardware and software issues.Key ResponsibilitiesAssist customers with technical issues and questions via phone, email, and online platformsDiagnose...
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Senior Technical Support Specialist
1 month ago
Lincoln, Nebraska, United States Oracle Full timeAbout the RoleWe are seeking a highly skilled Senior Technical Support Analyst to join our Oracle Software Support team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and collaborating with cross-functional teams to drive business success.Key...
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IT Support Specialist
3 days ago
Lincoln, Nebraska, United States Excell Full timeWe are seeking a skilled IT Support Specialist to join our team at Excell, a leading IT managed services specialist. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide technical support for desktops, networks, and...
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Senior IT Support Specialist
2 weeks ago
Lincoln, Nebraska, United States beBright Full timeJob Title: Sr. IT Support SpecialistWe are seeking a highly skilled and experienced Sr. IT Support Specialist to provide advanced technical support and expertise to our organization.Key Responsibilities:Provide expert-level technical support and guidance to resolve escalated IT issues and challenges.Serve as a point of contact for Tier 1 support technicians,...
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Database Technical Specialist
1 month ago
Lincoln, Nebraska, United States Oracle Full timeJob DescriptionOracle is seeking a highly skilled Database Technical Specialist to join our Support organization. As a member of our team, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone and...
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Senior IT Support Specialist
2 weeks ago
Lincoln, Nebraska, United States beBright Full timeJob Title: Sr. IT Support SpecialistWe are seeking a highly skilled and experienced IT professional to join our team as a Sr. IT Support Specialist. The ideal candidate will have a strong technical background in systems administration, network management, and IT security, with a proven track record of delivering exceptional customer service and technical...
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Client Services Support Specialist
3 weeks ago
Lincoln, Nebraska, United States University of Nebraska Full timeJob Title: Client Services Support SpecialistThe University of Nebraska is seeking a highly skilled and motivated Client Services Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our faculty, staff, and students.Key Responsibilities:Provide technical support...
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Civil 3D Technical Specialist
2 weeks ago
Lincoln, Nebraska, United States Olsson Full timeAbout the RoleWe are seeking a highly skilled Civil 3D Technical Specialist to join our Applied Technology team. As a key member of our team, you will partner with design teams to provide training, consulting, and technical support to streamline operations and improve efficiency.Key ResponsibilitiesProvide expert-level support and training to teams on Civil...
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RCS Product Support Specialist
4 weeks ago
Lincoln, Nebraska, United States iHeartMedia, Inc Full timeAbout the RoleiHeartMedia, Inc. is seeking a skilled RCS Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing timely and accurate answers to customers' technical questions and issues related to our radio systems.Key ResponsibilitiesProvide technical support to customers via phone, email, and...