Front Desk Supervisor

7 days ago


Reston, Virginia, United States Westin Reston Full time
About Us

The Westin Reston Heights is a blend of comfort and sophistication, ideally located for business or leisure. Our goal is to treat each associate like family, providing a supportive and inclusive work environment.

Responsibilities
  • Communicate effectively with staff and guests, providing clear direction and ensuring a positive experience.
  • Assign and instruct guest service agents, observing performance and encouraging improvement.
  • Greet guests with a friendly and sincere welcome, using a positive and clear speaking voice.
  • Promptly complete the registration process, inputting and retrieving information from a computer system.
  • Verify and imprint credit cards for authorization, handle cash, and balance an assigned house bank.
  • Resolve customer complications and complaints, conducting thorough research and determining effective solutions.
Qualifications
  • High school diploma required, college degree preferred.
  • One year experience in customer service in hospitality or similar industry.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for physical, mental, and financial wellness. This includes competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, and pet insurance through the ASPCA.

For financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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