Front Desk Team Member

3 days ago


Reston, Virginia, United States Golds Gym DC Metro Area Full time
Job Title: Front Desk Team Member

At Gold's Gym DC Metro Area, we are seeking a highly motivated and customer-focused Front Desk Team Member to join our team. As a key member of our Member Experience Team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our facility.

Key Responsibilities:

  • Provide a warm and friendly greeting to all members and guests, setting the tone for a positive experience.
  • Manage the front door and retail area, ensuring a secure and controlled environment.
  • Accurately check in members and guests, identifying any delinquent accounts and notifying management as needed.
  • Register guests and appointments, directing them to the appropriate fitness consultant in a prompt and professional manner.
  • Answer phone calls in a timely and courteous manner, using proper phone etiquette and taking messages as needed.
  • Process retail and concession sales, maintaining accurate records and handling cash transactions with precision.
  • Attend staff meetings and participate in ongoing training and development to enhance skills and knowledge.
  • Maintain a clean and organized front desk area, adhering to company standards and protocols.
  • Report any maintenance concerns or safety issues to management, ensuring a safe and healthy environment for all.
  • Work a flexible schedule, including holidays and weekends, to meet the needs of our members and guests.

Requirements:

  • High school diploma or equivalent required.
  • Excellent customer service skills, with the ability to communicate effectively with staff and members.
  • Functional computer skills, with the ability to navigate our systems and software.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Physical ability to stand for extended periods, lift 25 pounds, and perform other duties as required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a positive impact on our members' lives.


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