Front Desk Team Member
3 days ago
At Gold's Gym DC Metro Area, we are seeking a highly motivated and customer-focused Front Desk Team Member to join our team. As a key member of our Member Experience Team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our facility.
Key Responsibilities:
- Provide a warm and friendly greeting to all members and guests, setting the tone for a positive experience.
- Manage the front door and retail area, ensuring a secure and controlled environment.
- Accurately check in members and guests, identifying any delinquent accounts and notifying management as needed.
- Register guests and appointments, directing them to the appropriate fitness consultant in a prompt and professional manner.
- Answer phone calls in a timely and courteous manner, using proper phone etiquette and taking messages as needed.
- Process retail and concession sales, maintaining accurate records and handling cash transactions with precision.
- Attend staff meetings and participate in ongoing training and development to enhance skills and knowledge.
- Maintain a clean and organized front desk area, adhering to company standards and protocols.
- Report any maintenance concerns or safety issues to management, ensuring a safe and healthy environment for all.
- Work a flexible schedule, including holidays and weekends, to meet the needs of our members and guests.
Requirements:
- High school diploma or equivalent required.
- Excellent customer service skills, with the ability to communicate effectively with staff and members.
- Functional computer skills, with the ability to navigate our systems and software.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Physical ability to stand for extended periods, lift 25 pounds, and perform other duties as required.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to make a positive impact on our members' lives.
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