Front Desk Representative Lead
3 days ago
Gastro Health is a dynamic and growing organization seeking a highly skilled and organized Front Desk Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional patient service, ensuring a smooth and efficient patient flow, and maintaining accurate and up-to-date patient records.
Key Responsibilities:- Greets patients in a welcoming and timely manner
- Utilizes practice management system to create and maintain patient records, scan medical records and documents, and verify insurance information
- Verifies registration forms are complete and obtains referring physician and primary physician information
- Ensures patient has current referral on date of service and obtains referral if necessary
- Verifies insurance benefits and eligibility prior to office visits and procedures
- Collects all applicable co-payment, coinsurance, deductible, or outstanding balance from the patient and posts all payments collected
- Ensures time-of-service batch is balanced and closed daily
- Researches and assists patients with questions regarding balances, including collecting applicable payments
- Maintains cleanliness and neatness of lobby/reception area, including stocking of business cards
- Performs other duties as assigned
- High school diploma
- 2+ years experience in medical practice or similar setting
- Bilingual (Spanish) preferred
- eClinicalWorks (eCW) experience desired
- Willing to travel to different centers
- 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
- Discretionary profit-sharing contributions of up to 4%
- Health insurance
- Employer contributions to HSAs and HRAs
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Voluntary life insurance
- Voluntary disability insurance
- Accident insurance
- Hospital indemnity insurance
- Critical illness insurance
- Identity theft insurance
- Legal insurance
- Paid time off
- Discounts at local fitness clubs
- Discounts at AT&T
Gastro Health is proud to be an Equal Opportunity Employer and does not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
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