Front End Supervisor

4 weeks ago


Reston, Virginia, United States Wegmans Food Markets Full time

Job Summary

We are seeking a highly motivated and experienced Customer Service Leader to join our team at Wegmans Food Markets. As a Customer Service Leader, you will be responsible for managing store operations, leading a team of customer service employees, and providing exceptional customer service to our customers.

Key Responsibilities

  • Manage store operations, including coordinating and troubleshooting daily activities of customer service employees
  • Lead and develop a team of customer service employees, providing resources, training, and feedback to ensure their success
  • Partner with department management to prioritize and delegate tasks, ensuring efficient operation of the Front End/customer checkout area
  • Provide exceptional customer service to customers and employees alike, promoting our values and standards
  • React quickly to situations that arise, partnering with store leadership to problem solve operational challenges

Requirements

  • 1 or more years of work experience, preferably in customer service or a related field
  • Proven ability to multi-task and handle interruptions in a fast-paced environment
  • Computer skills and ability to learn new systems quickly

Preferred Qualifications

  • Experience leading a team and managing multiple priorities
  • Ability to quickly learn and adapt to new situations and subject matters

What We Offer

  • Paid time off (PTO) to help you balance your personal and work life
  • Higher premium pay rates for working overtime, on Sundays, or on recognized holidays
  • Health care benefits that provide a high level of coverage at a low cost to you
  • Retirement plan with both a profit-sharing and 401(k) match
  • A generous scholarship program to help employees meet their educational goals
  • LiveWell Employee & Family program to support your emotional, work-life and financial wellness
  • Exclusive discounts on electronics, entertainment, gym memberships, travel and more

About Wegmans

We are a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. We offer a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do. Join us and discover what it means to work for a company that truly cares about its employees and customers.



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