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Guest Services Manager

2 months ago

Columbia, Maryland, United States DoubleTree by Hilton Hotel Full time
Job Overview

The DoubleTree by Hilton Hotel is in search of dedicated individuals who possess a strong background in hotel management and operations. Our ideal candidates should demonstrate a commitment to the hospitality sector, inspiring team members to deliver an outstanding guest experience. We currently have an opening for a Front Desk Supervisor.

Key Responsibilities:

  • Ensure exceptional service quality for all guests.
  • Oversee and manage the Front Desk team’s daily activities.
  • Encourage teamwork and enhance Associate morale.
  • Enforce company policies and maintain a safe work environment through compliance with safety protocols.
  • Monitor adherence to Front Desk uniform and brand standards.
  • Participate in the recruitment process for Front Desk staff.
  • Onboard and train new team members.
  • Provide ongoing training to enhance the skills and knowledge of Front Desk Associates.
  • Propose initiatives to motivate team members towards achieving their goals.
  • Recommend personnel actions such as promotions and disciplinary measures.
  • Assist with payroll processing as needed.
  • Ensure daily financial balancing and report discrepancies to management.
  • Complete end-of-period tasks, including cash audits and inventory checks.
  • Address guest complaints promptly and professionally.
  • Perform other duties as assigned by management.

Qualifications:

  • A genuine desire to exceed guest expectations.
  • Previous experience in a Front Desk role is required.
  • A minimum of a High School Diploma; some college education is preferred.
  • Availability to work flexible hours, including evenings, weekends, and holidays.
  • Proficient in English, with strong reading, writing, and speaking skills.
  • Solid computer skills, including proficiency in Microsoft Office and other relevant applications.
  • Strong mathematical skills.
  • Ability to lead, train, and inspire team members.
  • Excellent communication and problem-solving abilities.
  • Strong relationship-building skills, with a focus on guest satisfaction.
  • Reliable transportation is essential.

The DoubleTree by Hilton Hotel values its employees and is committed to their development and success. We offer comprehensive training and career advancement opportunities, along with competitive benefits to ensure a fulfilling career experience.

Benefits Include:

  • Medical, Dental, Vision & 401(k) with company match
  • Voluntary Short-Term Disability
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities

We are dedicated to providing equal employment opportunities to all applicants and employees, regardless of any legally protected status.