Restaurant Operations Manager

1 week ago


Columbia, Maryland, United States McDonald's Full time
Lead the Experience

As a General Manager at McDonald's, you will be responsible for managing all aspects of the restaurant, including food production, guest service, and crew management. You will lead by example, ensuring that every customer has an exceptional experience and that your team is motivated and empowered to deliver outstanding results.

Plan for Success

You will proactively lead and manage all people processes, including recruiting, hiring, onboarding, staffing, performance management, training, and coaching. You will also be responsible for planning and making critical business decisions around inventory, budget, and food ordering/costs.

Be in the Know

You will stay up-to-date on all operational needs of the restaurant, including maintenance plans to meet and exceed standards of excellence. You will also ensure that food safety measures are set and achieved to McDonald's standards of excellence.

Inspire and Empower

You will maintain a high level of standard for guest and employee safety, and ensure that every customer has a positive experience. You will also inspire and empower your team to deliver outstanding results and exceed customer expectations.

Be Results-Oriented

You will oversee all operational needs of the restaurant, including maintenance plans to meet and exceed standards of excellence. You will also ensure that every customer has an exceptional experience and that your team is motivated and empowered to deliver outstanding results.

To be a successful General Manager, you will need:

  • HSD or GED preferred;
  • Passion for helping and serving others (customers and fellow team members);
  • 1+ years' experience leading, motivating, and/or developing others OR US Military Service;
  • A commitment to excellence and safety in the workplace;
  • Strong customer service and support focus;
  • The ability to communicate effectively and anticipate customer needs;
  • To provide solutions and make decisions in a fast-paced environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship, or any other class characteristic protected by federal or applicable state law.

We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact the restaurant you are applying to request accommodation(s).



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