Office Administrator, Regional Repair

3 weeks ago

Orlando, Florida, United States Big Circle Talent Recruiting Full time
Job Description

Bilingual English and Spanish preferred but not required.

Central Florida location.

The Office Administrator assists with duties for all employees and customers at our client company. Administrators must have excellent interpersonal, communication, and organization skills, poise, assertiveness, and confidence to work effectively with all people and customers. Always be goal-oriented, energetic, and able to handle fluctuating task assignments with a 'Can-do' attitude. Maintain the ability to respond to last-minute changes in calendar/schedule and make appropriate adjustments. As well as, be self-directed, able to work independently and as part of a team, and have a strong sense of customer service excellence. Ability to speak Spanish is highly preferred.

Responsibilities include:

  • Provide phone support for inbound calls and/or email requests, gathering needed information, enter in CRM system and/or routing as appropriate.
  • Maintain quality of data including new and updated property management companies, correct contact information, and duplicate records.
  • Qualify repairs/warranties and/or process approvals within CRM and supporting systems.
  • Input notes of communications with properties into CRM.
  • Provide support for estimator and repair technician schedules in CRM and schedule dashboard and communicate schedules accordingly.
  • Provide outbound calls and assist in customer communication including notification of schedule, bid follow-up inquiries, and accounts receivable support.
  • Manage property site maps including acquire, upload, and store for easy access by staff.
  • Assist with weekly subcontractor payroll for estimations and completed repairs.
  • Assist Reroof and Repair Divisions in any way to better serve our customers.
  • Assist in cost management and tracking including vendor invoice to job matching, manufacture square counts, routing invoices for internal signoff/approvals, daily workforce tracking, etc.
  • Provide backup support for Credit report and lien processing.
  • Assist in Job Setups and Close-outs.
  • Assist with any other administration team tasks.

Company Description: Well known company with a great culture and a family feel.

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