Salesforce Administrator

4 weeks ago


Orlando, Florida, United States ASSA ABLOY Full time
Job Title: Salesforce Administrator - Global Solutions Expert

About the Role:
As a Salesforce Administrator for the Key and Asset Management division of ASSA ABLOY Global Solutions, you will be responsible for optimizing the business' benefits offered by the Salesforce CRM system. This includes scoping, developing, and rolling out Salesforce communities across the group.

Key Responsibilities:
• Develop best-practice policies and procedures for Salesforce optimization across multiple regions and rollout to all KAM regions/countries currently live.
• Support rollout of Salesforce into new regions/countries, alongside IT from a project management/IT deployment perspective.
• Ensure that once a new deployment is complete, regions/countries are fully trained and supported in optimizing the CRM.
• Provide training to regions/countries along with training documentation and instructional videos.
• Review new release notes and technologies that would benefit the regions/countries.
• Act as the 'gatekeeper' to ensure data integrity is upheld within the Salesforce system.
• Ensure Salesforce is fully optimized, i.e., using advanced admin roles such as 'process builder', 'flows', 'workflow rules', using the Salesforce optimizer to ensure the system is running in optimal health, performing user provisioning, etc.
• Support regions/countries in the setup and maintenance of users based on roles, profiles, sharing rules, and permission sets.
• Assist in handling day-to-day end-user queries.
• Support future Salesforce integrations and rollouts, i.e., SAP.

Requirements:
• 5 years of Salesforce administrator experience, certified.
• Experienced in deployment and optimization of both Salesforce CRM and Salesforce Communities in a high-growth organization.
• Exposure to Service Cloud and other Salesforce integrations, i.e., Marketo, SAP, etc.
• Strong computer skills with MS Office and an emphasis on MS Excel.
• Demonstrates good written and verbal communication skills, including documentation (policies, procedures & training) and correspondence.
• Ability to work in a dynamic and fast-paced environment.
• Excellent interpersonal skills, adept at developing robust working relationships with team members and customers.

What We Offer:
• 15 days PTO in addition to federal holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401k option
• Company credit card for business travel expenses (per travel and expense policy)
• Laptop
• Opportunity to see the continental USA and other parts of the world

How to Apply:
Submit your application by clicking 'Apply Now'. We will review applications continuously, so please apply as soon as possible.

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