Senior Client Service Representative

2 weeks ago

Allen, Texas, United States CorVel Full time

Position Title: Lead Customer Service Representative (Intake Admin II)

Job Category: Administrative (Field)

Job Summary:

The Lead Customer Service Representative is responsible for fostering and maintaining collaborative relationships with management, colleagues, and clients. This role requires a strong commitment to achieving customer service performance benchmarks and demonstrates exceptional skills in communication, awareness, integrity, and relationship development.

The selected candidate will be trained across various competencies to provide support to team members as necessary. Flexibility is essential, as the individual may need to shift from assigned tasks to assist with increased call volumes. A willingness to learn and adapt is crucial for success in this position.

Work Schedule: Evening shift from 1:30 PM to 10:30 PM, Monday through Friday, with potential rotating weekends as required. This role is fully remote.

About CorVel:

CorVel is a leading national provider of innovative risk management solutions across the workers' compensation, auto, health, and disability management sectors. Established in 1987 and publicly traded since 1991, CorVel prioritizes investment in both human resources and technology to deliver integrated solutions to our clients. Our company culture is supportive and focused on career growth, with over 3,500 employees nationwide who embody our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT).

Benefits:

We offer a comprehensive benefits package for full-time employees, which includes:

  • Medical (HDHP) with Pharmacy
  • Dental and Vision Insurance
  • Long-Term Disability Coverage
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA) Options
  • Life and Accident Insurance
  • Critical Illness Insurance
  • Pre-paid Legal Insurance
  • Parking and Transit FSA Accounts
  • 401K and ROTH 401K Plans
  • Paid Time Off

Essential Functions:

The Lead Customer Service Representative will:

  • Perform customer service duties to meet organizational goals.
  • Efficiently manage incoming calls and assess customer needs to ensure satisfaction.
  • Serve as an escalation point for challenging customer interactions.
  • Assist supervisors with various tasks, including training and overseeing daily performance of customer service staff.
  • Conduct account research and review for accuracy, preparing reports and communicating progress to management.
  • Exhibit courteous and cooperative behavior in interactions with clients and team members.
  • Maintain confidentiality regarding work-related matters and company information.
  • Demonstrate effective multitasking and time management skills.
  • Communicate clearly and effectively, both verbally and in writing.

Qualifications:

Candidates must:

  • Be proficient in customer service roles with minimal errors.
  • Maintain above-average readiness times.
  • Be trained in all intake processes.
  • Have at least six months of experience in a customer service capacity.
  • Exhibit good attendance.
  • Be capable of multitasking in a fast-paced environment.

CorVel is an Equal Opportunity Employer, maintains a drug-free workplace, and complies with ADA regulations as applicable.

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