Customer Service Representative

1 week ago


Allen, Texas, United States Financial Staffing Resources, Ltd. Full time

**Job Summary**

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Financial Staffing Resources, Ltd. as a CSR/Teller. As a key member of our banking team, you will be responsible for providing exceptional customer service and handling a variety of transactions.

Key Responsibilities:

  • Customer Service: Greet and address customers by name, attentively listening to their requests and concerns, and providing timely assistance in line with bank procedures.
  • Transaction Processing: Process deposits, withdrawals, and payments accurately and efficiently, ensuring all transactions are correctly entered into the system.
  • Cash Handling: Handle checks, cash, and negotiable instruments, verifying amounts and endorsements to maintain accuracy.
  • Product Promotion: Promote and explain bank services such as loans, insurance, IRAs, CDs, and more, helping customers find the right financial solutions.
  • Cash Management: Balance your cash drawer at the end of each shift, report discrepancies, and maintain a secure cash supply within prescribed limits.
  • Additional Tasks: Assist with additional tasks like night deposits, mail banking, loan payments, and cash handling.

Qualifications:

  • Education: High School Diploma or Equivalent
  • Experience: Teller or cash handling/balancing experience
  • Credit History: Good personal credit history required and will be verified

Benefits:

  • Medical Coverage
  • Dental Coverage
  • Prescription Drug Co-Pay
  • Health Care Reimbursement
  • Dependent Care Reimbursement
  • Basic Life Insurance
  • AD&D
  • Long-term Disability
  • Short-term Disability
  • Paid Sick Leave
  • ESOP with 401k Provisions
  • Vacation and personal days
  • National Holidays
  • Tuition Reimbursement
  • Professional Development (Banking Schools, Marketing Schools, Seminars, Etc.)


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