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Field Service Manager

2 months ago

Wilmington, Massachusetts, United States Watson-Marlow Fluid Technology Solutions Full time
Job Title: Field Service Manager

We are seeking a highly skilled and experienced Field Service Manager to join our team at Watson-Marlow Fluid Technology Solutions. As a Field Service Manager, you will be responsible for leading a team of field service engineers who perform on-site installations, maintenance, and repairs of equipment.

Key Responsibilities:
  • Manage a team of field service engineers to ensure timely and efficient delivery of services to customers.
  • Oversee scheduling and dispatching of field service engineers to attend to customer requests for onsite service.
  • Installation of equipment, and execution of equipment qualifications including Installation Qualification (IQ) and Operational Qualification (OQ).
  • Preventative maintenance including mechanical/electrical service and repair of both automated and non-automated equipment.
  • Provide customer site and virtual technical support of in-field products, including guidance of installations and troubleshooting problematic installations & operations.
  • Product training to customers and staff, including classroom presentations and hands-on product demonstrations.
  • Management of equipment service contracts through the Watson-Marlow Service Contract Program.
  • P&L management, including reporting and maintaining pricing & labor costs.
  • Collaborate with cross-functional teams: sales, engineering, customer service, purchasing, production, shipping, and accounting for seamless customer order management.
Requirements:
  • Excellent people management and leadership skills.
  • Excellent time management and organization skills.
  • Be able to work under stressful work conditions and should have good problem-solving ability.
  • Have good multi-tasking ability with excellent written and oral communication skills.
Experience:
  • Strong background in automation and controls required. Managerial experience preferred.
  • Bachelor's in engineering, or extensive industry experience.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.