Area Service Manager
4 weeks ago
We are seeking an experienced Area Service Manager to join our team at Trane Technologies in Wilmington, Massachusetts. As a key member of our service team, you will be responsible for providing leadership and oversight for all service activities, from installation and implementation to lifetime connectivity with customers.
Responsibilities:- Lead the service coordination function to respond efficiently to customers, ensuring technicians' training and skill levels are balanced to meet customer needs.
- Attract, coach, counsel, train, and develop all service employees, driving continuous improvement through performance management and technical product training programs.
- Maximize cash flow by ensuring timely invoicing, managing expense budgets, and increasing utilization of the service team.
- Ensure environmental, health, and safety compliance within the service team, providing training to all employees to maintain a safe and productive work environment.
- Travel to customer job sites, which may involve outdoor work and/or work in mechanical/equipment rooms, and exposure to variable weather conditions and other environmental factors.
- Bachelor's degree in engineering, engineering technology, business, or equivalent from a four-year college or university (preferred).
- Minimum of four years' experience in an industrial sales business setting and three years' experience in managing teams, processes, and budgets.
- Knowledge of Salesforce (preferred).
- Valid driver's license for a minimum of 12 months, with no major or frequent traffic violations.
- Competitive compensation package, including an incentive plan.
- Comprehensive benefits and programs, including health insurance, holistic wellness programs, fertility coverage, adoption/surrogacy assistance, 401K match, paid time off, and educational and training opportunities.
We are a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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Area Service Manager
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