Customer Service Representative

7 days ago


Dunwoody, Georgia, United States Insight Global Full time
Job Overview

Insight Global is seeking highly skilled and dedicated customer care professionals to join our team in a dynamic and fast-paced environment. As a customer-focused organization, we strive to deliver exceptional service and support to our clients.

Key Responsibilities:

  • Provide top-notch customer service and support via various communication channels.
  • Utilize strong communication techniques and practices to resolve customer inquiries and issues.
  • Work effectively in a team environment to achieve common goals and objectives.
  • Stay up-to-date with industry trends and best practices to continuously improve customer experience.
  • Collaborate with cross-functional teams to ensure seamless customer service delivery.

Requirements:

  • 5 years of experience in customer service or a related field.
  • Preferred 1-5 years of experience in a contact center environment.
  • Thorough understanding of communication techniques and practices.
  • Proficiency in multitasking and ability to work in a fast-paced environment.
  • Knowledge of Salesforce (preferred) and MS Office Suite.
  • Ability to follow and adhere to attendance policy and Employee Handbook policies and procedures.


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