Customer Service Representative

4 days ago

Dunwoody, Georgia, United States Mosquito Joe Full time
About Us

Mosquito Joe of North Atlanta is a fast-growing, locally owned business that specializes in outdoor pest control services for residential and commercial customers. We eliminate and repel outdoor pests such as mosquitoes, ticks, and fleas, making the outdoors a fun place for everyone.

Job Description

The Customer Service Representative supports the business owners, general manager, and office manager in engaging with customers to provide information in response to service inquiries, concerns, and requests about products and services. This role requires strong phone communication skills and proficiency in computer data entry to maintain loyal customers.

Main Job Tasks and Responsibilities
  • Customer Service: Respond to customer inquiries and resolve complaints in a timely and professional manner.
  • Sales Process: Manage and execute customer sales process via phone and online sales channels.
  • Account Management: Set up new customer accounts and maintain customer databases.
  • Issue Resolution: Direct requests and unresolved issues to the Customer Service Manager.
  • Record Keeping: Keep records of customer interactions and transactions.
Requirements
  • Education: High school diploma, general equivalency diploma (GED), or equivalent.
  • Computer Skills: Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.).
  • Communication Skills: Strong phone communication skills and ability to type.
  • Administrative Procedures: Knowledge of administrative procedures.
  • Phone Sales Experience: Phone sales experience preferred, but not required.
Key Competencies
  • Interpersonal Skills: Outgoing and personable with strong interpersonal skills.
  • Communication Skills: Strong verbal and written communication skills.
  • Listening Skills: Strong listening skills.
  • Consumer Sales: Ability to sell products and services to customers.
  • Customer Service Orientation: Strong customer service orientation.
  • Adaptability: Ability to adapt to changing situations and priorities.
Compensation

$30,000.00 - $35,000.00 per year

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