Hotel Operations Manager

2 weeks ago

Portland, Oregon, United States Resolute Road Hospitality Full time
General Manager Job Description

The Hampton Inn & Suites located in Sherwood, Oregon is seeking a dynamic and experienced General Manager to lead our hospitality team. As a key member of our management team, you will be responsible for driving the training, culture, and overall environment of the hotel, ensuring guest satisfaction targets, brand standard execution, and financial profitability.

Key Responsibilities:
  • Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction.
  • Ensure staff receive proper training for each position, including safety training and standard operating procedures.
  • Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention.
  • Conduct regular staff and employee meetings.
  • Ensure all departments are profitable and maintain a cohesive working relationship.
  • Delegate authority and assign responsibility to all employees and supervise work activities.
  • Facilitate open employee communication to discern grievances and respond to grievances in accordance with company policy.
  • Respond to guest requests and complaints timely, efficiently, appropriately, and in a professional manner.
  • Responsible for hotel Brand satisfaction scores and all scores derived from guest feedback.
  • Oversee the service quality, operational efficiency, guest satisfaction, standards compliance, and financial performance.
  • Allocate funds, authorize expenditures, and assist Management Company in budget planning.
  • Protect the assets of the hotel by enforcing and maintaining a preventative maintenance program.
  • Produce required weekly/monthly reports and inventories while meeting required deadlines for submittal.
  • Responsible for all hotel inventories and par levels, reconciliation of all purchases and approval/submittal of invoices.
  • Participate in the sales/revenue management efforts and processes at the hotel by daily interaction with Sales/Revenue Managers.
  • Coordinate capital improvement projects to maintain, upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration.
Requirements:
  • Bachelor's Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree (preferred); or equivalent combination of education and experience.
  • 5-7 years of experience in hospitality industry (required) 10+ years' experience (preferred).
  • Previous General Manager experience (preferred).
  • Knowledge of sales process, client base, and general market knowledge.
  • Knowledge of revenue management and successfully forecast business on both short-term and long-term basis.
  • Basic to advanced knowledge of budget adherence and monthly financial analysis.
What We Offer:
  • Travel Perks
  • Optional Daily Pay
  • Flexible Schedules
  • Health/Life Insurance
  • 401k
  • Paid Time Off
  • Dental/Vision
  • Employee Assistance Program
  • Referral Program

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