Scheduling Coordinator

4 hours ago

Lawrence, Massachusetts, United States Associated Home Care Full time
Job Title: Scheduling Coordinator

Associated Home Care is seeking a highly organized and detail-oriented Scheduling Coordinator to join our team. As a Scheduling Coordinator, you will be responsible for coordinating client schedules and caregiver assignments to ensure seamless delivery of care services.

Key Responsibilities:

  • Coordinate client schedules and caregiver assignments to ensure timely and efficient delivery of care services.
  • Problem-solve concerns and questions regarding client and caregiver schedules.
  • Point person for new referrals and intakes, including introduction to services, scheduling, and follow-up to ensure satisfaction.
  • Monitor and ensure compliance with Homecare policies and procedures, federal and state rules and regulations.
  • Identify client authorization and schedule caregivers with appropriate skill levels.
  • Confirm all schedules, including changes, with clients, case managers, and caregivers.
  • Ensure nursing intros and orientations are scheduled appropriately.
  • Report changes in client status to the appropriate parties, including supervisors, case managers, and emergency contacts.
  • Coach caregivers on issues such as tardiness, missed shifts, dress code, and client concerns.
  • Communicate with the nursing team and supervisor regarding client and caregiver needs.
  • Participate in recruitment and onboarding activities, including communicating staffing needs.
  • Provide rotating night and weekend on-call coverage as needed.

Requirements:

  • High school diploma or equivalent.
  • One or more years of scheduling experience preferred.
  • Strong customer service skills and ability to communicate effectively with diverse backgrounds and language skills.
  • Dependable, organized, flexible, and self-directed with the ability to work collaboratively.
  • Strong technical skills, including Microsoft Office and Teams.

Work Environment:

  • Office environment.
  • Travel to other office locations may be required.

Benefits:

  • 401k.
  • Medical, Vision & Dental Insurance.
  • PTO, Sick Time, Floating Holidays.

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