Customer Service Research Specialist
2 weeks ago
Company Overview:
Veracity Research Company (VRC) is a prominent leader in the field of investigations, specializing in providing essential services to the insurance sector. Our HOSPITALCANVASS.COM division is dedicated to conducting thorough research and locating critical information for our clients, ensuring the integrity of the insurance process.
Position Summary:
We are currently seeking motivated individuals to join our expanding team as Customer Service Research Specialists. This role is pivotal in supporting our ongoing efforts to combat insurance fraud through diligent research and outreach.
Key Responsibilities:
- Conduct outbound communications with medical facilities to verify claims related to worker's compensation.
- Maintain a high volume of calls daily to ensure timely information gathering.
- Organize and prepare files for processing based on geographical assignments.
- Achieve departmental targets for outbound communication.
- Document all interactions in accordance with established protocols.
- Track and report findings accurately.
- Assist in the preparation and editing of canvass reports.
- Collaborate with team members to meet project deadlines.
Qualifications:
- A minimum of one year of experience in a high-volume call center environment.
- Experience in collections is highly desirable.
- Positive attitude and a strong drive for success.
- Ability to meet performance standards while ensuring reliable attendance.
- Exhibit professionalism and courtesy in all communications.
- Self-motivated with the capability to work independently.
- Strong time management skills and ability to follow directives.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
- Must successfully complete a drug test and pre-employment assessments.
- Willingness to learn and utilize electronic tools necessary for the role.
Benefits:
VRC offers a comprehensive benefits package, including medical, dental, and vision coverage, along with disability benefits, paid vacation, and a 401K/Profit Sharing retirement plan.
Compensation:
The hourly wage for this position ranges from $15.00 to $16.00, based on experience.
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