Customer Service Specialist for Emergency Response

2 weeks ago


Denton, Texas, United States City of Denton TX Full time

Position Overview:
As a vital member of the City of Denton, you will play a crucial role in managing both emergency and non-emergency communications, ensuring effective coordination between residents and utility teams.

Key Responsibilities:
1. Serve as the primary point of contact for community inquiries, providing timely and accurate information.
2. Utilize advanced Customer Relationship Management (CRM) systems to track and manage service requests efficiently.
3. Collaborate with various departments to facilitate seamless service delivery and enhance customer satisfaction.

Skills and Qualifications:
- Proficient in using technology and software tools for customer service management.
- Strong communication skills, both verbal and written, to interact effectively with the public and team members.
- Ability to handle high-pressure situations with professionalism and composure.

Why Join Us?
Be part of a dedicated team committed to serving the community and improving the quality of life for all residents. Your contributions will directly impact the efficiency of city services and the satisfaction of our citizens.



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