Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences that drive customer satisfaction and loyalty.
Key Responsibilities- Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Communicate with internal and external customers to provide information, initiate new services, and schedule appointments.
- Utilize company software to manage customer interactions, track service requests, and maintain accurate records.
- Collaborate with colleagues to ensure seamless service delivery and resolve customer complaints in a timely manner.
- Participate in ongoing training and development to enhance customer service skills and stay up-to-date on company products and services.
- 1 year of previous customer service experience.
- Excellent communication and interpersonal skills.
- Basic computer skills and ability to learn company software.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- High school diploma or equivalent required.
- Competitive pay and bonus structure.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) plan with company match.
- Employee stock purchase plan.
- Paid time off and holidays.
- Employee discounts and referral bonuses.
HomeTeam Pest Defense is a leading provider of pest management services to homebuilders. We are committed to delivering exceptional customer experiences and providing our customers with the highest level of service and support. Our team is dedicated to making a positive impact in our community and providing opportunities for growth and development.
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