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Customer Service Specialist

2 months ago

Denton, Texas, United States Arrow Exterminators Full time

Job Summary

Arrow Exterminators is seeking a highly motivated and results-driven Inside Sales Representative to join our team. As an Inside Sales Representative, you will be responsible for selling additional services to existing and former customers by phone, as well as providing administrative support to service centers.

Key Responsibilities:

  • Sell additional services to existing and former customers by phone
  • Provide administrative support to service centers, including answering phones, scheduling services, and managing payment data
  • Meet daily call volume standards and achieve sales targets
  • Partner with Outside Sales to generate leads and appointments through telephone conversations
  • Document interactions and call activity with each customer in our customer relations management system
  • Support the administrative team by answering inbound calls for scheduling, billing, or problem resolution

Requirements:

  • Previous customer service experience preferred
  • Excellent telephone skills
  • Basic computer skills
  • Ability to pass and maintain any state regulatory agency-required licensing/certification exams
  • Able to pass internal technical exams
  • High school diploma or equivalent
  • Able to work a 40-hour (minimum) work week
  • Willing to work minimal overtime as needed

About Our Company

Arrow Exterminators is a family-owned and operated business with a strong commitment to customer satisfaction and quality service. We have a reputation for excellence in the pest control industry and are dedicated to providing our customers with the best possible experience.

What We Offer

  • Competitive compensation package
  • Robust benefits package, including medical, dental, and vision insurance
  • 401(k) with company match
  • Generous time off and 11 paid holidays
  • Opportunities for professional growth and development