Patient Services Representative

6 days ago

Goodyear, Arizona, United States Adelante Healthcare Full time
Job Summary

The Front Office Assistant position provides an entry-level direct customer service to patients. This role is responsible for providing exceptional patient experience, ensuring accurate and efficient patient registration, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Greet all patients and offer assistance with questions or direct them to the appropriate person or location.
  • Responsible for answering the phone, greeting callers, establishing the reason for the call, and resolving issues or referring to the appropriate person.
  • Maintain and distribute patient documentation in an organized manner.
  • Accurately enter all patient demographics and other required information into the practice management system.
  • Obtain patient registration information and enter it into the computer system.
  • Identify financial status of patients regarding sliding fee scale, insurance, or discounts, and refer to eligibility as needed.
  • Verify third-party payer coverage and billing information - insurance, etc.
  • Prepare and balance individual financial daily batch for processing.
  • Accurate handling of cash drawer and daily receipts.
  • Schedule patient appointments for medical providers via the computerized PM.
  • Scan documents into the electronic health record.
  • Knowledge of and participate in Adelante Healthcare's quality initiatives by assisting with audits and other data collection.
Requirements
  • Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations).
  • Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations.
  • High school diploma or GED from an accredited institution.
  • Effective communication demonstrated by the ability to read, interpret, comprehend, and comply with written and verbal communication.
  • Proficient mathematical skills for use in a healthcare setting.
  • Basic computer proficiency to include Windows, MS Office, and internet.
  • Ability to problem-solve in situations both independently or with support from the team and/or leadership.
  • Ability to multi-task and work effectively in a high-stress and fast-moving environment.
  • Must have reliable transportation that can meet any operational reassignments of the organization during the workday.
Preferred Qualifications
  • Ability to communicate in more than one language.
  • Electronic Health Record experience.
  • One year of front desk or customer service experience.
Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance.

The employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood-borne pathogens, etc.) when working in the clinic area.

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