Healthcare Patient Support Specialist

2 weeks ago


Goodyear, Arizona, United States Conifer Health Solutions Full time
Job Overview
As a key member of the Conifer Health Solutions team, the Patient Advocate Representative plays a vital role in assisting self-pay patients at the hospital bedside to determine their eligibility for various financial assistance programs. This position is responsible for identifying potential payors, including auto insurance, Workers' Compensation, and various private insurance options, ensuring that accounts are routed correctly within the Patient Accounting framework.

Key Responsibilities
1. Conduct thorough interviews with patients and their families to gather necessary information.
2. Maintain comprehensive documentation of all activities related to patient accounts during their hospital stay and throughout the Patient Accounting cycle.
3. Execute financial clearance functions, including collections, and manage accounts that lack patient cooperation, preparing them for Financial Assistance review.
4. Follow up on assigned accounts to ensure proper processing of government applications.
5. Establish and nurture effective communication with patients to facilitate quick processing of eligibility for government programs.
6. Perform field visits to patient residences for document assistance and skip tracing.
7. Communicate case screening determinations and outcomes to hospital case management, social services, and admissions staff through both verbal and written channels.

Qualifications
To excel in this role, candidates should possess:
- A high school diploma or equivalent.
- A minimum of two years of experience in Social Services, Hospital Admitting, or a related field.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and familiarity with relevant federal, state, and county program regulations.
- Strong oral and written communication skills, with attention to detail and the ability to manage multiple tasks efficiently.
- Bilingual skills in Spanish are preferred.

Work Environment
This position involves working in both hospital and office settings, requiring direct interaction with patients and staff. Some travel may be necessary to fulfill job responsibilities. Conifer Health Solutions is committed to providing reasonable accommodations to individuals with disabilities to ensure they can perform essential job functions effectively.

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