Client Services Representative

2 weeks ago


Wichita, Kansas, United States State of Kansas Full time

Employment Benefits

  • Comprehensive medical, mental health, dental, vision, and additional coverage
  • Sick and vacation leave
  • Work-life balance initiatives: parental leave, military leave, jury duty leave, bereavement leave
  • Paid state holidays as designated annually
  • Employee discounts available
  • Retirement and deferred compensation plans

Position Overview: This role involves assisting clients through a call center that supports Driver License, Driver Solutions, and Driver Review programs. The business support unit acts as subject matter experts for the Motor Vehicle Systems user community, facilitating daily operations of the KDOR DMV MVS system to carry out driver-related tasks in compliance with state statutes and departmental policies. This unit serves as the primary contact center for all inquiries related to medically associated business processes and system operations concerning the Motor Vehicle Systems.

Qualifications:

Education: High school diploma or equivalent.

Minimum Qualifications: At least one year of experience in interviewing, investigating, or providing technical assistance to clients, customers, or the public, along with one year of experience or education in auditing or accounting support. Relevant education may substitute for experience as determined by the agency.

Preferred Experience: A minimum of one year in customer service or general office settings, and one year of experience in a call/contact center. Candidates must demonstrate the ability to communicate and correspond professionally and effectively with the public. Familiarity with Word, Excel, PowerPoint, Access, proofreading, editing, and attention to detail is essential.

Post-Offer, Pre-employment Requirements: This position does not necessitate additional security clearances.



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