Service Advisor

3 days ago


Kansas City, Missouri, United States Susquehanna Motors Full time
Job Summary

We are seeking a skilled Service Advisor to provide exceptional customer service and ensure seamless communication between customers and our service team.

The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work independently with minimal supervision.

Key Responsibilities
  • Schedule service appointments and handle customer inquiries regarding work in progress
  • Obtain customer and vehicle data prior to arrival, when possible
  • Provide timely and courteous greetings to customers, obtaining vehicle information and effectively listening to their concerns
  • Communicate with customers regarding warranty repairs and consult with technicians on needed repairs
  • Advise customers on vehicle maintenance and care, ensuring they understand the value of adhering to manufacturers' specifications
  • Collaborate with the service team to ensure customer vehicles are processed efficiently and effectively
  • Prepare repair orders, including time, cost, and labor estimates, and thoroughly review repairs with customers
  • Explain work performed and repair order charges to customers, addressing any questions or concerns
  • Provide accurate and complete written cost estimates for labor and parts
  • Monitor repair progress and contact customers regarding any changes in estimates or promised time
Requirements
  • High school diploma or equivalent
  • Valid driver's license with a clean driving record
  • Excellent communication and interpersonal skills
  • Ability to work independently with minimal supervision
  • Time management and organizational skills
  • Team-oriented and customer-focused
  • Proficiency with computers and ability to adapt to new software programs

Susquehanna Motor Co. Inc. is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, or status within any other protected group.


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