Insurance Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Client Manager. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients, while also developing and implementing innovative solutions to meet their unique needs.
Key Responsibilities- Work closely with customers and carriers to handle incoming service requests, providing expert guidance and recommendations to ensure seamless service delivery.
- Manage new and renewal insurance marketing efforts, including negotiating with carriers, preparing presentation and proposal materials, and collecting customer information.
- Analyze customer needs and provide tailored insurance coverage recommendations to improve or add coverage.
- Ensure accurate and up-to-date customer information is captured and maintained in our agency management system.
- Identify and pursue up-sell and cross-sell opportunities with colleagues to drive business growth.
- Provide exceptional customer service, ensuring timely and effective resolution of customer inquiries and concerns.
- A passionate advocate for exceptional customer service and support.
- A creative problem-solver who can challenge the status quo and think outside the box.
- A business-savvy individual with a deep understanding of customer needs and market trends.
- A team player who excels in a collaborative environment and maintains positive relationships with colleagues.
- A lifelong learner who is committed to ongoing professional development and growth.
- A flexible and adaptable individual who can thrive in a fast-paced and ever-changing industry.
We offer a competitive compensation package, including a base salary, performance-based incentives, annual profit sharing, and a comprehensive benefits package, including paid paternity/maternity leave, medical leave, 401K savings, and other wellbeing programs.
We celebrate and promote diversity, equity, and inclusion in all aspects of our business, and we are committed to creating a workplace that is welcoming and inclusive for all.
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