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Customer Service Representative

2 months ago

Baltimore, Maryland, United States LEN THE PLUMBER LLC Full time
Job Title: Outbound Customer Service Representative

LEN THE PLUMBER LLC is seeking a highly skilled and motivated Outbound Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for placing calls to our established customer base to schedule routine maintenance visits and collect missing customer information.

Key Responsibilities:

  • Initiate outbound phone calls to our customer base to schedule routine maintenance visits and collect missing customer information
  • Ability to multitask across different platforms and provide tailored communication
  • Manage large amounts of outbound phone calls and execute successfully with a deadline in a fast-paced environment
  • Function as an effective team member while supporting the efforts of the department and the company's goals
  • Demonstrate enthusiasm for sales and suggest additional products or services to increase customer satisfaction and revenue
  • Collect and accurately report on customer feedback
  • Maintain and promote a positive working atmosphere in accordance with our Core Values by always behaving and communicating in a professional manner
  • Adhere to confidentiality standards according to departmental efforts

Requirements:

  • Strong organization skills
  • Ability to set priorities and manage time effectively
  • Proficient with computers; Microsoft Office software, and Excel expertise is a must
  • Must possess excellent communication skills and be able to effectively listen and understand

Qualifications:

  • High School Diploma or equivalent required, associates and college degrees preferred
  • 5+ years of Telecommunication Sales Experience or Customer Service
  • Strong closing skills/ Track record of achieving targeted goals and quotas
  • Experienced in working with individuals at various levels within the organization

Benefits:

  • Competitive Dental, Vision, and Healthcare Plans
  • 401(k) matching
  • Short-Term and Long-Term Disability
  • Life Insurance
  • PTO
  • Paid Holidays
  • Employee Assistance Program (EAP)

LEN THE PLUMBER LLC is an equal opportunity employer and welcomes applications from diverse candidates.