Front Desk Hospitality Manager
4 days ago
About Us: Town Pump Hotel Group is a growing company that values genuine hospitality and excellent customer service. We are seeking a highly motivated Front Desk Hospitality Manager to join our team.
Job Summary: The Front Desk Hospitality Manager will be responsible for providing exceptional guest experiences, ensuring smooth check-in and check-out processes, and maintaining the highest level of customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Pleasantly greet guests and handle all aspects of their stay, including check-in, check-out, billing, reservations, and other requests.
- Maintain knowledge of hotel services, operations, and policies to provide accurate information to guests.
- Utilize effective communication skills to resolve guest complaints and concerns in a professional and courteous manner.
- Work closely with the front desk team to ensure seamless operations and efficient service delivery.
- Monitor and maintain accurate records of guest interactions, transactions, and feedback.
Requirements: To be successful in this role, you must possess excellent communication and interpersonal skills, be able to multitask and work under pressure, and have a strong commitment to delivering exceptional customer service. Previous experience in a similar role or a related field is preferred.
Benefits: As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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Front Desk Operations Coordinator
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