Front Desk Hospitality Manager

4 days ago


Hamilton, Montana, United States Town Pump Full time
Estimated Salary: $45,000 - $55,000 per year.

About Us: Town Pump Hotel Group is a growing company that values genuine hospitality and excellent customer service. We are seeking a highly motivated Front Desk Hospitality Manager to join our team.

Job Summary: The Front Desk Hospitality Manager will be responsible for providing exceptional guest experiences, ensuring smooth check-in and check-out processes, and maintaining the highest level of customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Pleasantly greet guests and handle all aspects of their stay, including check-in, check-out, billing, reservations, and other requests.
  • Maintain knowledge of hotel services, operations, and policies to provide accurate information to guests.
  • Utilize effective communication skills to resolve guest complaints and concerns in a professional and courteous manner.
  • Work closely with the front desk team to ensure seamless operations and efficient service delivery.
  • Monitor and maintain accurate records of guest interactions, transactions, and feedback.

Requirements: To be successful in this role, you must possess excellent communication and interpersonal skills, be able to multitask and work under pressure, and have a strong commitment to delivering exceptional customer service. Previous experience in a similar role or a related field is preferred.

Benefits: As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

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