Customer Service Liaison

15 hours ago


Hamilton, Montana, United States Town Pump Full time
Estimated Salary: $55,000 - $70,000 per year.

About Our Culture: Town Pump Hotel Group values innovation, teamwork, and a passion for delivering exceptional customer experiences. We are seeking a skilled Customer Service Liaison to join our team and help us continue to exceed our guests' expectations.

Job Summary: The Customer Service Liaison will be responsible for developing and implementing customer service initiatives, ensuring seamless guest experiences, and maintaining high levels of customer satisfaction. This role requires strong problem-solving skills, attention to detail, and the ability to work effectively in a collaborative environment.

Key Responsibilities:
  • Develop and implement customer service initiatives to enhance guest satisfaction and loyalty.
  • Collaborate with the front desk team to ensure efficient service delivery and minimize wait times.
  • Provide exceptional customer service, resolving guest complaints and concerns in a professional and courteous manner.
  • Maintain accurate records of guest interactions, transactions, and feedback.
  • Conduct regular quality control checks to ensure high standards of customer service are met.

Requirements: To be successful in this role, you must possess excellent problem-solving and communication skills, be able to multitask and work under pressure, and have a strong commitment to delivering exceptional customer service. Previous experience in a similar role or a related field is preferred.

Benefits: As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

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