Hotel Guest Services Coordinator

5 days ago


Hamilton, Montana, United States Town Pump Full time
Estimated Salary: $50,000 - $65,000 per year.

About Our Team: At Town Pump Hotel Group, we pride ourselves on providing genuine hospitality and excellent customer service. Our goal is to create memorable experiences for our guests, and we are seeking a talented Hotel Guest Services Coordinator to help us achieve this vision.

Job Summary: The Hotel Guest Services Coordinator will be responsible for coordinating front desk operations, ensuring seamless guest experiences, and maintaining high levels of customer satisfaction. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a dynamic environment.

Key Responsibilities:
  • Cordinate front desk operations, including check-in, check-out, billing, reservations, and other guest requests.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Collaborate with the front desk team to ensure efficient service delivery and minimize wait times.
  • Maintain accurate records of guest interactions, transactions, and feedback.
  • Provide exceptional customer service, resolving guest complaints and concerns in a professional and courteous manner.

Requirements: To be successful in this role, you must possess excellent organizational and communication skills, be able to multitask and work under pressure, and have a strong commitment to delivering exceptional customer service. Previous experience in a similar role or a related field is preferred.

Benefits: As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

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